Reliable booking management, driver coordination and live trip support for taxi companies, chauffeur operators, airport transfers and corporate transport teams.
TheAlterBox provides cab controlling agents who manage the communication and coordination behind each journey. Our team can receive booking requests, verify trip details, check vehicle and driver availability against your rules, allocate jobs, communicate estimated arrival times and record trip outcomes. The service is designed around your fleet size, operating hours, service area, booking channels and escalation procedures.
Instead of leaving calls unanswered while drivers are on the road, a dedicated dispatch workflow gives passengers a clear point of contact and gives operators a consistent view of bookings, changes, delays and exceptions.
Answer calls and receive booking enquiries. Capture passenger name, contact number, pickup point, destination, requested time, passenger count, luggage, accessibility needs and special instructions.
Check required fields, service type, coverage area, timing, vehicle class and any operator-specific booking rules before confirming a journey.
Coordinate dispatch using your availability board or approved fleet system. Match vehicle capacity and service requirements, send job details and record driver acceptance.
Monitor dispatch updates, communicate delays, manage pickup changes and escalate incidents according to your operating procedures.
Provide booking confirmations, driver or vehicle details where authorized, estimated arrival updates and clear information when a journey changes.
Record completed, cancelled and no-show journeys, note exceptions, schedule callbacks and share operational summaries with your management team.
A connected dispatch journey from the first passenger enquiry to trip completion and management reporting.
Capture the pickup, destination, passenger details, requested time and service requirements.
Validate the details, check coverage and availability, then confirm the booking under your rules.
Allocate a suitable driver and vehicle, send the job information and record acceptance.
Track status updates, respond to delays and coordinate changes or escalations.
Share confirmation, estimated arrival and relevant journey updates through agreed channels.
Record completion, cancellation, waiting time, no-show or other exceptions.
Provide trip summaries and highlight recurring delays, booking patterns and follow-up actions.
We document your service area, vehicle categories, fare and quote rules, driver roster process, booking channels, operating hours, customer communication templates and escalation contacts. We also agree which system is the source of truth for bookings and dispatch status.
Agents use the approved tools and scripts to handle enquiries, enter accurate booking details, coordinate dispatch and keep the appropriate people informed. If a request falls outside the agreed rules, it is escalated rather than improvised.
Bookings and exceptions are reconciled according to your process. Reports can include call volumes, booking conversion, cancellations, missed calls, unresolved items and issues requiring supervisor attention.
Capture flight details where required, coordinate scheduled pickup windows, manage passenger contact and escalate flight or arrival changes according to your policy.
Handle authorized staff bookings, recurring routes, account references, passenger manifests and consolidated reporting.
Provide additional call handling during busy periods so booking requests and passenger queries are not lost when internal dispatchers are occupied.
Receive bookings and urgent calls outside your standard office hours, using your defined on-call and emergency escalation process.
Transport coordination depends on accurate information and timely communication. We work to documented procedures for verifying booking details, protecting customer information, restricting access to approved systems, recording dispatch decisions and escalating safety or service incidents. We follow your instructions for payment handling and do not independently promise fares, vehicle availability, refunds or journey outcomes outside the authority you provide.
Service-level measures can be agreed during setup, such as call answer targets, booking data completeness, confirmation turnaround, dispatch update handling and report delivery. Actual performance measures should be reviewed against your operational data and agreed service scope.
Tell us about your fleet, booking volume, operating hours, dispatch tools and coverage requirements. We will help map a practical workflow for your transport business.
Book a Contact CallTell us what you need. We will help you define a practical next step.